Return and Refund Policy

At LIVE LED™, we want you to feel confident in your purchase. If something isn’t right, please review the policy below and contact us. We’ll do our best to help.

Returns

You may request a return within 30 days of delivery. To be eligible, an item must be unworn, unused, unwashed, and in its original condition with any tags and packaging intact.

To request a return, email support@TheLIVELEDGroup.com with your order number and the item you’d like to return. Please wait for return instructions before sending anything back. Items mailed to us without prior approval may not be accepted.

Return shipping

For returns due to a change of mind, the customer is responsible for return shipping costs. Original shipping charges are not refundable.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at support@TheLIVELEDGroup.com. Include your order number and clear photos of the item and packaging, if applicable. We’ll review the issue and work with you on an appropriate resolution.

Refunds

Once we receive and inspect your approved return, we’ll email you about its status. If approved, your refund will be issued to the original payment method. Your financial institution may need additional time to post the refund.

Items not eligible for return

Items marked final sale, personalized or custom-made items, and products that have been worn, washed, used, or damaged after delivery are not eligible for return, except where required by law or where the item arrived damaged, defective, or incorrect.

Exchanges

If you need a different size or item, contact us at support@TheLIVELEDGroup.com. Exchanges depend on availability. You may also request a return under this policy and place a new order.

Contact us

For questions about a return or refund, contact:

The LIVE LED Group LLC
c/o Cheri S. Bailey
8735 Dunwoody Place #5376
Atlanta, GA 30350
Phone: 404-927-8887
Email: support@TheLIVELEDGroup.com

Nothing in this policy limits rights or remedies that may apply under law.