Shipping Policy

At LIVE LED™, we want your order to reach you smoothly. Please review our shipping information before placing your order.

Shipping locations and rates

Available shipping destinations and rates are shown at checkout.

For eligible U.S. orders with a merchandise subtotal over $150, standard shipping is free. The $150 threshold is calculated after discounts and before taxes and shipping charges. If an order does not qualify, the available shipping rates will appear at checkout.

Promotions or special shipping offers may have different terms, which will be provided with the offer.

Order processing and delivery estimates

Processing and estimated delivery times are shown on the applicable product page or at checkout when available. Processing time is separate from carrier transit time. Business days do not include weekends or U.S. federal holidays.

After your order ships, we’ll send a confirmation with tracking information when tracking is available. Delivery dates are estimates and are not guaranteed unless specifically stated at checkout.

Shipping delays

If we learn that your order cannot ship within the timeframe stated when you placed it, we’ll notify you and provide the options required by applicable law. Depending on the circumstances, you may be able to accept the revised shipping date or cancel the order for a refund.

Address changes

Please check your shipping address carefully before submitting your order. If you need to correct it, contact us as soon as possible at support@TheLIVELEDGroup.com. We can’t guarantee changes after an order has entered processing or fulfillment.

Tracking and delivery issues

If your tracking information shows that your order was delivered but you can’t locate it, check around your delivery area and with household members or your building’s mailroom. If it is still missing, contact us at support@TheLIVELEDGroup.com with your order number so we can help review the issue.

For packages delayed in transit or showing no tracking updates, contact us and we’ll work with you to determine the next steps.

Duties and import charges

If international shipping is available for your destination, customs duties, taxes, or other import charges may apply. Unless stated otherwise at checkout, those charges are the customer’s responsibility.

Contact us

For shipping questions or help with an order, contact:

The LIVE LED Group LLC
c/o Cheri S. Bailey
8735 Dunwoody Place #5376
Atlanta, GA 30350
Phone: 404-927-8887
Email: support@TheLIVELEDGroup.com